Crestwicke Water Disruption

UPDATE 6/5/2025 4:32pm: BOIL ORDER still in place. The service interruption from yesterday, 6/4/2025, impacted all of our Crestwicke service area. Because of the size of the impacted area, the Illinois EPA required us to take five samples from around the service area to the lab to be tested.

One sample from near the Crestwicke South Subdivision did not pass. The lab stated that there was not an E. Coli hit, but it was not going to pass based on residual turbidity, or cloudiness, in the sample. 

For everyones safety, the boil order will stay in place until further notice. We will be resampling as directed by the Illnois EPA. We apologize for the inconvenience. 

This news article will be updated as more or changing information becomes available. For any further questions the District's office phone number is 309-827-2893, option 1 for customer service. We will return calls as we are able.

UPDATE 6/5/2025 7:00am: The City of Bloomington completed their work yesterday a little before noon. Flushing and sampling by the District were conducted in the early afternoon and samples were transported to a certified lab.

Until the lab can confirm these samples are safe the BOIL ORDER will remain in effect. All water used for drinking or cooking should be boiled for 5 minutes before use.

An alert from our website will be pushed out when the boil order can be lifted. Thank you for you patience and understanding.

Our Crestwicke water distribution area is fed from the City of Bloomington by a single water main. We were notified by the City today (6/3/2025) that they need to shut their supply to us down to perform maintenance on a broken valve. This will interrupt water service for all of our Crestwicke area customers. A map of that service area can be found here.

The outage will begin at 9am tomorrow (6/4/2025) and is estimated to be for about an hour. When water service resumes all customers in our Crestwicke area including Hunter's Knoll, Gabriel Hills, and Windgate subdivisions will be under a BOIL ORDER until further notice. Water used for cooking or drinking should be boiled for 5 minutes before use. This is for your safety and is required by the IEPA when pressure falls below 20 psi. 

After water service resumes we will need to take samples from throughout the area and transport them to a certified lab to confirm the water is safe before lifting the boil order. 

Boil order signs will be distributed to the impacted area. This is to try and reach those who have not subscribed to these website alerts. Unfortunately the phone number on these signs is incorrect. They were not updated when the District changed its phone system. We apologize for any confusion this may cause. We are working to get them updated. 

This news article will be updated as more or changing information becomes available. For any further questions the District's office phone number is 309-827-2893, option1 for customer service. We will return calls as we are able.